The Project Manager is responsible for building strong relationships with clients to ensure that their needs are met, they are satisfied with the services and/or products provided by the company and any challenges are overcome. As well as maintaining relationships with existing clients and working within the boundaries of what is already offered by the employer, as a project relationship manager you may be involved in identifying new sales opportunities and making product development and sales teams aware of these.

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KPIs: 

/Customer Lifetime Value;

/Number of Full Campaign projects delivered;

/Number of international projects delivered;

/Customer interaction;

/Customer satisfaction;

/Time to solve issues;

/Average reply time;

/Reference-able Clients;

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Responsibilities:

/Availability to travel abroad may be required;

/Generating deep intel on the client’s wants and needs, exceeding their expectations;

/Planning and organizing the fulfillment of client orders to ensure timely delivery;

/Keeping all stakeholders informed of the progress of the projects at all times;

/Foreseeing problems and issues in advance;

/Ensuring that clients are satisfied with the company at all times resolving any outstanding issues;

/Encouraging and asking for ongoing clients feedback;

/Managing challenging situations that may affect clients;

/Collaborating with other departments in the company to develop goals and strategies for retaining clients;

/Offering advice to clients on services and products;

/Effectively prioritize the work;

/Preparing and managing budgets in order to achieve targets and objectives;

/Coordinating the best approach to each project alongside the PO, Team Members and Campaign Strategy Team.

Skill/Experience:

/Advanced/fluent level of English;

/Management or Supervisor experience;

/Ability to meet and exceed goals;

/Ability to build relationships and teams;

/Excellent communication and negotiation skills;

/Ability to maintain and develop client business relationships;

/Showing a strong understanding of the company's products and services;

/Demonstrating architectural knowledge to read and understand technical drawings, related information, and terms;

/Strong Project Management skills;

/Great creativity and innovation skills;

/Excellent organization skills;

/High attention to detail;

/Display a patient, calm, polite, and professional behavior at all times;

/Great problem-solving skills;

/Ability to work in a fast-pace environment;

/Ability to work in different timezones;

/Ability to set and meet deadlines;

/Strong leadership skills;

/Ability to communicate effectively with the team and translate the client’s idea into production.

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To Apply:

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Send us an e-mail with your resume and cover letter, telling us why you want to be part of Elephant Skin, to career@elephant-skin.com. Please add on "Subject"  (LAST NAME, NAME) - PROJECT MANAGER - CITY. ​

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Elephant Skin welcomes and encourages diversity in the workplace. At Elephant Skin, we believe that an inclusive environment benefits our employees, our firm, and our community because it makes our team, work, and the built environment better. We are proud to be an equal opportunity workplace and take affirmative action to employ equally regardless of color, race, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.