Creative Team Project Manager requires a diverse skill set and a commitment to excellence. With a keen eye for detail and a dedication to exceeding client expectations, you'll be responsible for managing the daily operations of our creative team, ensuring schedules are followed, and aligning project scopes with various stakeholders, frequently communicating with Branding, Stills and Film Teams, ensuring the campaign concept is being followed. Your role will involve coordinating with multiple departments, fostering strong client relationships, and consistently seeking feedback to drive continuous improvement. This position plays a pivotal role in translating client expectations into actionable strategies, all while maintaining a high level of client satisfaction and collaboration across teams. 

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KPis: 

/Customer lifetime value;

/Customer satisfaction;

/Customer interaction;

/Time to solve issues;

/Average reply time;

/Team coordination;

/Communication with the internal team;

/Reference-able clients.

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Responsibilities:

/Managing the daily meeting and the planning of the creative team;

/Managing the schedule of the creative team and assure that it is being followed;

/Align project scope with the responsible parties in each area;

/Coordinate the project with the responsible parties from other areas;

/Keeping all stakeholders informed of the progress of the projects at all times;

/Foreseeing problems and issues in advance;

/Ensuring that clients are satisfied with the company at all times resolving any outstanding issues;

/Translate customer expectations to the production and the team;

/Encouraging and asking for ongoing clients feedback;

/Managing challenging situations;

/Collaborating with other departments in the company to develop goals and strategies for retaining clients;

/Being the point of contact for information exchange between different production teams;

/Offering advice to clients on services and products;

/Effectively prioritize the work;

/Preparing and managing budgets in order to achieve targets and objectives;

/Coordinating the best approach to each project alongside the Project Manager (CGI and Still Renderings), Project Manager (Film), Team Members and Campaign Strategy Team.

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Skill/Experience:

/Spanish is a plus;

/Management or Supervisor experience;

/Experience includes creating schedules, changing processes, implementing platforms and tools, measuring data through automated dashboards, understanding agile methodology, conducting debriefings, and comprehending digital communication channels;

/Experience working with creative teams in agencies or companies;

/Having technical skills such as process implementation and tool utilization (Photoshop, InDesign, Illustrator);

/Experience with data collection to propose improvements;

/Experience with project management platforms and softwares;

/Ability to meet and exceed goals;

/Ability to build relationships and teams;

/Excellent communication and negotiation skills;

/Ability to maintain and develop client business relationships;

/Showing a strong understanding of the company's products and services;

/Demonstrating architectural knowledge to read and understand technical drawings, related information, and terms;

/Strong Project Management skills;

/Great creativity and innovation skills;

/Excellent organization skills;

/High attention to details;

/Display a patient, calm, polite, and professional behavior at all times;

/Great problem-solving skills;

/Ability to work in a fast pace environment;

/Ability to work in different timezones;

/Ability to set and meet deadlines;

/Strong leadership skills;

/Ability to communicate effectively with the team and translate the client’s idea into production.

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To Apply:

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Send us an e-mail with your resume and cover letter, telling us why you want to be part of Elephant Skin, to career@elephant-skin.com. Please add on "Subject"  (LAST NAME, NAME) - PROJECT MANAGER OF CREATIVE TEAM - CITY.

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Elephant Skin welcomes and encourages diversity in the workplace. At Elephant Skin, we believe that an inclusive environment benefits our employees, our firm, and our community because it makes our team, work, and the built environment better. We are proud to be an equal opportunity workplace and take affirmative action to employ equally regardless of color, race, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.